1. Information We Collect
Depending on how you use the Platform, we may collect the following categories of information.
1.1 Information You Provide
You may provide information such as:
- Full name
- Email address
- Mobile number
- Account login information
- Profile information
- Contact form enquiries
- Newsletter preferences
- Feedback, comments and support requests
- Information entered into financial calculators
- Subscription and transaction-related information
- Any other information you voluntarily provide
You should not submit sensitive personal or financial information unless it is specifically required and the Platform clearly requests it.
1.2 Calculator Information
FinMitraPro may provide calculators for SIPs, investments, loans, taxes, retirement, budgeting and other financial planning purposes.
Information entered into a calculator may include:
- Investment amount
- Expected rate of return
- Investment duration
- Income or expense estimates
- Loan amount
- Interest rate
- Financial goal amount
- Other calculation inputs
Unless a feature specifically allows you to save a calculation, calculator inputs may be processed temporarily to generate results and may not be permanently stored.
Calculator results are estimates and must not be treated as financial, investment, tax, accounting or legal advice.
1.3 Information Collected Automatically
When you use the Platform, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location based on IP address
- Pages visited
- Referring website
- Time and date of access
- Session duration
- Clicks and interaction data
- Error logs
- Security and authentication logs
We may collect this information through cookies, analytics tools, server logs and similar technologies.
1.4 Payment Information
Where paid subscriptions or services are offered, payments may be processed through an authorised third-party payment gateway.
FinMitraPro may receive transaction details such as:
- Transaction identifier
- Payment status
- Amount paid
- Subscription plan
- Payment date
- Limited billing information
We do not intend to directly store complete card numbers, CVV numbers, UPI PINs, banking passwords or similar payment credentials. Such information is processed by the applicable payment service provider according to its own terms and privacy policy.
2. How We Use Information
We may use collected information to:
- Create and manage user accounts
- Authenticate users and secure accounts
- Provide calculators, articles, videos and educational tools
- Save user preferences and calculation history where requested
- Process subscriptions and payments
- Send transaction and service-related communications
- Respond to enquiries and support requests
- Send newsletters or marketing communications where permitted
- Improve Platform performance, design and functionality
- Understand usage trends
- Detect fraud, abuse and security incidents
- Maintain records required for legal, accounting or regulatory purposes
- Enforce our Terms and Conditions
- Comply with applicable law
- Establish, exercise or defend legal claims
We will use personal information only for lawful purposes and for purposes that are reasonably connected with the reason for which the information was collected.
3. Consent and Communication Preferences
Where consent is required, we will request it through an appropriate notice, checkbox, form or other clear action.
You may withdraw consent for optional processing, such as promotional communications, by:
- Using the unsubscribe link in an email
- Updating available account preferences
- Contacting us at hello@finmitrapro.com
Withdrawal of consent will not affect processing already completed before the withdrawal.
Certain information may still be processed where it is necessary to provide a requested service, comply with law, prevent fraud, protect legal rights or fulfil other lawful obligations.
5. Analytics and Third-Party Services
We may use trusted third-party service providers for services such as:
- Website hosting
- Cloud storage
- Database management
- Email delivery
- Analytics
- Authentication
- Customer support
- Payment processing
- Error monitoring
- Content delivery
- Security and fraud prevention
FinMitraPro uses Google Analytics 4 (GA4) for usage analytics on public pages and tools — for example which calculators are opened and which articles are read. We configure GA4 not to send your name, email, phone, or values you enter into calculators (such as loan amounts, SIP amounts, or net worth). Logged-in members can change usage analytics in Privacy Center at /dashboard/privacy under Usage Analytics. Visitors who are not signed in may accept or decline usage analytics via the cookie notice on the site; that choice is stored in a first-party cookie on your device and is not linked to an account until you sign in and set a preference in Privacy Center.
Advertising and ad-personalization storage remain disabled in our analytics configuration. Admin panel routes are excluded from the marketing GA4 property.
These providers may process limited personal information on our behalf or according to their own privacy policies.
We seek to share only the information reasonably necessary for the applicable service.
7. Data Storage and International Processing
Information may be stored or processed using service providers located in India or other countries.
Where information is processed outside India, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable law and appropriate contractual, organisational or security safeguards.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the requested service
- Maintain an active account
- Fulfil the purpose for which the information was collected
- Comply with legal, tax, accounting or regulatory obligations
- Resolve disputes
- Prevent fraud and abuse
- Enforce agreements
- Maintain security and audit records
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to legal and technical limitations.
Backup copies may remain for a limited period until they are overwritten according to our backup cycle.
9. Information Security
We use reasonable technical and organisational safeguards appropriate to the nature of the information handled. These may include:
- Encryption during transmission
- Access controls
- Authentication safeguards
- Restricted administrative access
- Logging and monitoring
- Secure hosting practices
- Software updates
- Backup procedures
- Security testing
- Incident response procedures
No website, database, internet transmission or storage system is completely secure. Therefore, we cannot guarantee absolute security.
Users are responsible for keeping their passwords and login credentials confidential and for promptly notifying us of suspected unauthorised account access.
10. Your Rights
Subject to applicable law and verification of your identity, you may request to:
- Access information about the personal data we process
- Obtain a summary of processing activities
- Correct inaccurate or incomplete personal information
- Update outdated personal information
- Request deletion or erasure of information that is no longer required
- Withdraw consent for consent-based processing
- Raise a grievance regarding our handling of personal information
- Nominate another individual to exercise applicable rights in the event of death or incapacity
- Opt out of promotional communications
Some requests may be refused or limited where retention or processing is required by law, necessary for a legal claim, required to prevent fraud or otherwise permitted under applicable law.
To submit a request, email hello@finmitrapro.com with the subject line:
Privacy Request – FinMitraPro
We may ask for information reasonably necessary to verify your identity and locate the relevant records.
11. Account Deletion
Where account deletion is available within the Platform, you may submit the request through your account settings.
You may also request account deletion by emailing hello@finmitrapro.com.
Deleting an account may result in the permanent loss of saved calculations, preferences, subscription history and other account content. Certain records may be retained where required for legal, security, fraud-prevention, tax, accounting or dispute-resolution purposes.
12. Children’s Privacy
The Platform’s account, subscription and personalised service features are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children for account-based or paid services without appropriate authorisation.
General educational content may be viewed by younger users under the supervision of a parent or legal guardian.
A parent or guardian who believes that a child has provided personal information without appropriate permission may contact us at hello@finmitrapro.com.
13. Third-Party Links
The Platform may contain links to third-party websites, applications, brokers, banks, insurers, payment providers, government portals, social-media platforms or other services.
FinMitraPro does not control the privacy practices, content or security of third-party services. You should review the applicable third party’s privacy policy before providing information or completing a transaction.
The inclusion of a link does not necessarily imply endorsement.
14. Financial Information and Educational Tools
FinMitraPro primarily provides educational information and calculation tools.
Users should avoid entering:
- Banking passwords
- UPI PINs
- Card CVV numbers
- One-time passwords
- Demat login credentials
- Complete card information
- Other confidential authentication details
FinMitraPro will never ask you to disclose an OTP, UPI PIN, banking password or card CVV through an article, calculator, email, telephone call or support message.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Applicable law
- Platform features
- Data-handling practices
- Service providers
- Business operations
The revised policy will be published on this page with an updated “Last Updated” date.
Material changes may also be communicated through the Platform, email or another appropriate method.
Continued use of the Platform after the effective date of an updated policy constitutes acknowledgement of the updated policy, subject to any consent requirements under applicable law.
16. Grievance and Privacy Contact
For privacy questions, complaints, correction requests or deletion requests, contact:
- FinMitraPro Privacy and Grievance Contact
- Email: hello@finmitrapro.com
- Office: D-226, Sector 10, Noida – 201301, Uttar Pradesh, India
Please include:
- Your name
- Registered email address, where applicable
- Description of your request or concern
- Relevant supporting details
We will review and respond within a reasonable period in accordance with applicable law.
17. Governing Law
This Privacy Policy is governed by the laws of India.
Any privacy complaint or dispute will be handled subject to applicable Indian law and the jurisdiction provisions stated in the FinMitraPro Terms and Conditions.
Related: Terms and Conditions · Contact Us